Find the Good Listener
Good listening can be tricky. Here is a chance to practice what you’ve learned.
Below are a few examples to work through. Try to decide which of the responses are examples of good listening and which are not. Remember good listening involves showing that you understand by reflecting the other person’s feelings.
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Question 1 of 3
1. Question
CorrectIncorrectHint
√ A good response shows that he is listening and trying to understand what the other person is saying.
X Trying to make others feel better is nice but it does not reflect good listening.
X Sometimes good advice can sound like he is blaming her for things not going well. It does not represent good listening.
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Question 2 of 3
2. Question
CorrectIncorrectHint
√ Good listening includes a reflection of what is said as well as the speaker’s feelings.
X Poor listening may argue the point made in the statement and deny the speaker’s feelings.
X An angry response that seeks to punish the statement or a response that just tries to make them feel better are both poor listening.
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Question 3 of 3
3. Question
CorrectIncorrectHint
√ A good response attempts to reflect the feelings behind the statement.
X A defensive response, or one that denies what happened is not good listening.